Introduction ==================================================== F5 Insight Lab --------------------------------------- **F5 Troubleshooting Lab: LTM & ASM/AWAF Tickets** **Audience: Intermediate F5 admins familiar with basic VS/pool/WAF concepts.** **Objectives:** - Use BIG‑IP tools (GUI, tmsh, logs) to troubleshoot L4–L7 issues. - Diagnose and fix misconfigurations in LTM and ASM/AWAF. - Interpret WAF events (false positives vs real attacks). - Complete the most trouble tickets accurately before another team **Setup** - There are 14 tickets waiting for your analysis and proposed solution - This lab is designed to be worked in teams of two, plus it is a great opportunity to meet someone new, so we encourage pairs if possible - Solutions will be judged successful or the student may make a subsequent proposal - Tickets may be worked in any order, however they are ordered with the least difficult first - Each proposed solution will be approved by a Lab Assistant How to use this lab --------------------------------------- **Scenario:** You are a Tier‑2 engineer receiving tickets from users or Tier‑1. Tools expected: * F5 Insight, tmsh commands, BIG-IP logs, cURL from BIG‑IP, browser concepts like network tools, and basic AI knowledge Student deliverables per ticket: * Root cause explanation. * Exact fix proposed. * Evidence (screenshot or command output) where needed. .. NOTE:: TIP: The pair of BIG-IP's for North are not used in this lab. Please proceed to the first ticket. Go to `Ticket 1 <./lab01/lab01.html>`_