Last updated on: 2023-10-18 04:01:19.

Get support

F5 provides support for the F5 BIG-IP Provider Modules for Terraform. For more information, see this page.

The community also provides informal support through a number of channels.

File an issue

To access community support, open an issue on the following:

When communicating with F5 on the Issues tab, use the GitHub user interface, rather than email.

F5 employees are members of this community and typically monitor the channel Monday-Friday 9-5 PST. They will offer best-effort assistance.

See the Slack Channel Statement for guidelines on using this channel.

Exposing confidential information

When submitting a request for help or feedback, NEVER do the following:

  • Enter any private or personally identifying information about you, your network, organization, etc.
  • Enter any passwords/credentials, logs, IP addresses, or servers/server ports.
  • Expect that an F5 employee will immediately respond. Employees offer best-effort assistance, but there may be times when responses are delayed.

If you need more in-depth technical assistance, contact F5 Support.