Lab 1.4: Uploading QKviews to iHealth for a support case

Note

Estimated time to complete: 5 minutes

BIG-IQ can now push qkviews from managed devices to ihealth.f5.com and provide a report of heuristic hits based on the qkview. These qkview uploads can be performed ad-hoc or as part of a F5 support case. If a support case is specified in the upload job, the qkview(s) will automatically be associated/linked to the support case.

Lab environment access

If you have not yet visited the page Getting Started, please do so.

Tasks

Warning

The lab environement is using development license. In order to run this lab, ask your F5 representative to provide evaluation license, then re-license the BIG-IQ CM prior starting this lab (go to System > This Device > Licensing, Reactivate Base Registration Key.

  1. Navigate to Monitoring on the top menu bar and then to REPORTS-> Device-> iHealth -> Configuration on the left-hand menu.

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  2. Add Credentials to be used for the qkview upload and report retrieval. Click the Add button under Credentials.

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  3. Fill in the credentials that you used to access https://ihealth.f5.com :
    Name: Give the credentials a name to be referenced in BIG-IQ
    Username: <Username you use to access iHealth.f5.com>
    Password: <Password you use to access iHealth.f5.com>

  4. Click the Test button to validate that your credentials work.

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  5. Click the Save & Close button in the lower right.

  6. Click the Tasks button in the BIG-IQ iHealth menu.

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  7. Click the QKView Upload button to select which devices we need to upload QkViews from:

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  8. Fill in the fields to upload the QkViews to iHealth.
    Name: QKViewUpload5346 (append the last 4 digits of your cell number to make this request unique)
    Credentials: <Select the credentials you just stored in step 5>
    Devices: Select SEA-vBIGIP01.termmarc.com

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  1. Click the Save & Close button in the lower right. The task will be started immediately.

    *Note that you can also schedule QKview uploads on a regular basis using the QKView Upload Schedules on the left menu bar

  2. Click on the name of your upload job to get more details

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  3. Observe the progress of the Qkview creation, retrieval, upload, processing, and reporting. This operation can take some time, so you may want to move on to the next exercise and come back.

  4. Once a job reaches the Finished status, click on the Reports menu to review the report.

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  5. Select the report you just created and click the Open hyperlink under the Report Column

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