iHealth

Uploading the QKView File to iHealth

Important: The maximum file size for a QKView diagnostic tarball uploaded to iHealth is 4GB.

If the QKView diagnostic tarball size exceeds 4GB, we recommend users apply the following filtering options available in the QKView API to reduce the file size:

• Limit collection to only the relevant pods instead of the entire cluster.
• Collect only specific logs instead of all container logs.
• Apply log filters (e.g., only error or warning level entries) to avoid collecting unnecessary data.

These filtering options help tailor the QKView output to what’s actually needed, significantly reducing the tarball size. Users should refer to the QKView API documentation to explore and apply these and other options effectively.

To upload the QKView diagnostic tarball to the iHealth website and view the collected diagnostic data, follow the below instructions:

  1. Open your web browser and go to the iHealth website at https://ihealth.f5.com/qkview-analyzer/.

  2. Enter your login credentials to access your iHealth account.

  3. Once logged in, locate and click Upload towards the top left of the page.

  4. Click Choose to open a file selection dialog on your local workstation.

  5. Navigate to the directory where the iHealth_qkview-packaging.tar.gz file is stored.

  6. Select the iHealth_qkview-packaging.tar.gz file and click Open to confirm your selection.

  7. If you have an open support case with F5, locate F5 Support Case (SR) field and enter the case number to associate the uploaded QKView with your support case.

  8. Click Upload QKView(s) to start the upload process. The system will begin uploading the file to the iHealth website.

  9. After the upload completes, the uploaded QKView link will appear at the top of the list on the iHealth page. You can use this link to view the collected diagnostic data.