F5 BIG-IQ Centralized Management Lab > BIG-IQ All Labs > Class 2: BIG-IQ Deployment with auto-scale on AWS, Azure & VMware > Module 4: Setup a Service scaling group (SSG) in AWS Source | Edit on
Lab 4.6: Troubleshooting (AWS)¶
Here are some Troubleshooting steps to help you troubleshooting issue with your AWS SSG deployment and Application:
- In BIG-IQ UI, if the application deployment failed, click Retry.
- In BIG-IQ UI, check BIG-IQ license on Console Node and Data Collection Device (System > THIS DEVICE > Licensing) and BIG-IP license pool (Devices > LICENSE MANAGEMENT > Licenses).
- In BIG-IQ UI, check the Cloud Environment if all the information are populated correctly (Applications > ENVIRONEMENTS > Cloud Environments).
- In BIG-IQ CLI, check following logs: /var/log/restjavad.0.log and /var/log/orchestrator.log.
- In AWS Marketplace, check if you have subscribed and accepted the terms for the F5 products.

- In AWS CFT Console, check the CFT status, make sure it is COMPLETED with no errors.
- In AWS IAM Console, confirm the Access Key has the necessary permissions.
- In AWS EC2 Console, check the Activity History in the Auto Scaling Group.

- In AWS EC2 Console, check the Instances in the Auto Scaling Group and confirm
Protected from
has at least 1 instance with Scale-in

- In BIG-IQ, if the deployment of the application fails with the following error message, delete your SSG and re-create it (known issue fixed in 6.1).
Task Failed: Failed to get the module device: Device <ip-172-17-2-110.ec2.internal> does not have asm service imported